Account Executive

Performs basic analyses of delinquent accounts, performs outbound calling and works concurrently on a variety of projects to reduce customer past due balances. Collection efforts may include business and residential accounts. Utilizes work contacts within and outside of the unit and company. Applies principles of acquired knowledge to specialized area.

Location : Delray Beach, FL and Hollywood, FL

Job Responsibilities:

* Responsible for selling Cleartel Communications products to customers
   within an assigned territory and/or assigned accounts.
* Carries a quota responsibility
* Solicits orders from present and prospective customers.
* Formulates and implements plans to acquire new customers as directed
   by the affiliate sales manager and/or director
* Seeks new uses and applications for company products with present and
   prospective customers.
* Advises management promptly of situations beyond assigned authority.

Job Qualifications:

• 2 to 5 years direct sales experience
• Customer oriented business strategy
• Implementation of strategic plans
• Presentation Skills
• Analytical Capabilities
• "Outside the Box" Thinking Process
• Interpersonal Skills
• PC Literate

Collections Representative

Performs basic analyses of delinquent accounts, performs outbound calling and works concurrently on a variety of projects to reduce customer past due balances. Collection efforts may include business and residential accounts. Utilizes work contacts within and outside of the unit and company. Applies principles of acquired knowledge to specialized area.

Location : Orlando,  FL

Job Responsibilities:

* Analyze daily reports for collection opportunities.
* Initiate outbound calling to negotiate collection schedules.
* Engage with correspondence to customers to collect delinquent monies.

Job Qualifications:

Apply online at:
http://job-application.cleartel.com

Customer Service Technician

Provide customer service by receiving incoming service calls from residential and business customers. Responsibilities include, but are not limited to responding to first-level technical support for e-mail configuration, dial-up / dedicated connectivity, and web hosting. Supervision is received from the lead Customer Technician, Customer Service Supervisors, and Customer Service Managers. Contacts include all internal departments and all types of customers, dealers, agents, and vendors. May also cross train in many Voice products support, Repair and Provisioning functions and provide assistance as demand warrants.

Location: Delray Beach,   FL

Job Responsibilities:

* Display outstanding service skills in every conversation with
   existing/potential customers.
* Meet call handling performance metrics for average handling time,
   volume of calls answered, and not available time.
* Forward all unresolved issues to appropriate department as required.

Job Qualifications:

* Experience supporting Internet products and services required.
* Knowledge of TCP/IP fundamentals.
* 1 year telephone customer service experience.
* Must posses outstanding telephone etiquette and service skills.
* Excellent multi-tasking skills.
* Ability to work independently.
* Proficiency with MS Office products.

Apply online at:
http://job-application.cleartel.com

Customer Service Representative

Provide customer service by receiving incoming service calls from residential and business customers. Responsibilities include, but are not limited to responding to billing inquiries, entering, referring and closing trouble tickets, answering questions on the usage of various features and calling cards, taking MACD orders, directing complex inquiries or orders to the appropriate source, file maintenance, customer data entry, and other projects as assigned. Supervision is received from the lead Customer Service Representative, Customer Service Supervisors, and Customer Service/Repair Managers. Contacts include all internal departments and all types of customers, dealers, agents, and vendors. May also cross train in many Repair and Provisioning functions and provide assistance as demand warrants.

Location: Delray Beach,  FL

Job Responsibilities:

* Display outstanding service skills in every conversation with
   existing/potential customers.
* Meet call handling performance metrics for average handling time,
   volume of calls answered, and not available time.
* Forward all unresolved issues to appropriate department as required.

Job Qualifications:

* 1 year telephone customer service experience.
* Must posses outstanding telephone etiquette and service skills.
* Excellent multi-tasking skills.
* Ability to work independently.
* Proficiency with MS Office products.

Apply online at:
http://job-application.cleartel.com